End-to-end solutions built on field proven experience, self-managed infrastructure and global capabilities
E2E Architecture
End-to-end Solutions Architecture
Communications and networks for remote and contested locations are much more than just individual links of data connectivity. They are complete ecosystems of technologies, applications, and end-user requirements that must be adapted to ever changing operating environments, and emerging threats both physical and virtual. UltiSat builds every solution with this holistic view in mind, helping our customers meet the requirements of both today and those over the horizon.
Global Coverage
Global Reach for Wherever the Mission May Take You
With service coverage via satellite, terrestrial, or cellular services in 120+ countries around the world, UltiSat will keep your operations in touch, no matter how far the reach.
Facilities & Capabilities
Vertically Integrated Solutions Built on Proven In-house Capabilities
Unlike many communications providers and systems integrators that outsource virtually everything, UltiSat is a facilities-based communications and network services provider that utilizes a self-managed and operated carrier-class global infrastructure. In addition to a 24 x 7 Network Operations Center, multiple teleports, and a Global Interconnect Network, known as the “GIN,” UltiSat also maintains its own in-house engineering and systems integration and fabrication facilities.
By the Numbers
UltiSat is ISO 9001: 2015 Certified
Customer Support
Having an issue with service or equipment? We’re here to help.
At UltiSat, we are committed to providing our customers with best-in-class support. We want your experience to be seamless. So, we work with each customer to develop a tailored step-by-step process to resolve problems and keep your operations up and running to support the mission.
Support
At UltiSat, we are committed to providing our customers with best-in-class support. We want your experience to be seamless. So, we work with each customer to develop a tailored step-by-step process to resolve problems and keep your operations up and running to support the mission.
Monitoring Systems
Our network monitoring systems use a variety of industry best practice tools, as well as our own in-house developed applications. Our Network Operations Center (NOC) often identifies and eliminates problems before they even become visible to end users. We monitor 24/7/365 with highly trained and experienced technicians and engineers based in our U.S. facilities.
24-Hour Helpline
Call our helpline to report a fault at any time, from anywhere. We will immediately generate a trouble ticket and get started diagnosing and resolving any issue.
Trouble Ticket System
Our ticketing system documents and tracks customer incidents, onboarding requests, fault management, as well logs preventive and corrective maintenance, operational work-flow activities and more. This system allows for automatic notifications and escalations and has a robust reporting engine to create customized reports that can be automatically scheduled and delivered to the customer.
Remote/On-site Diagnostics
Our engineers will initiate remote diagnostics and work with your onsite team. Most issues can be identified and even resolved remotely. If necessary, we will dispatch one of our experiences field technicians to your remote site.
Incident Resolution
We provide ongoing updates by telephone, email or in-person throughout the course of managing every incident. Once resolved, we will notify you when your service has been restored. All incidents are tracked against our standard Service Level Agreements (SLAs) or those that may be tailored to the customer’s specific program.
